Support
Tackpic
Something not working, or not behaving the way you expected? Write to hello@atcomi.com and describe what you saw. Your iPhone model and iOS version help.
Why a photograph disappears
Everything in Tackpic is public for 24 hours from the moment it was taken, not from when it was posted. A photograph uploaded ten hours late has fourteen left.
It only leaves other people's feed and map. Your own copy stays, in Earlier moments on your page, with its place, its time and the number of hearts it reached.
The shutter won't fire
Tackpic puts photographs on a map, so it will not take one it cannot place. Two things cause this.
- No location yet. The popup offers Try Again. Outdoors with a clear view of the sky is quickest.
- Location is off for Tackpic. The popup offers Open Settings. Allow location there and come back.
If the shutter is dead with no popup, your roll is full. See below.
Ten a day
Ten photographs can be public at once. The count is on your page, beside Live today.
A slot comes back 24 hours after the photograph that spent it, not at midnight, so ten taken at noon free their first at noon the next day. Deleting a photograph does not give the shot back. A roll of film does not grow when you throw a frame away.
Exact spot, or just the area
Share exact location on the share sheet decides what other people see. On, your photograph is a pin at the spot. Off, it is a mark on the neighbourhood and no street or building is published.
You can change your mind while it is still live: open the photograph, tap …, then Location sharing. It works in both directions, because your own copy kept the coordinate the whole time.
The setting is remembered for next time.
It says “Waiting…”
You took it with no network. The photograph is safe on your phone; what it needs is the name of the place, and that needs a connection.
It publishes by itself when the network comes back. Nothing to retry. If its 24 hours run out first, it is never published and simply moves to Earlier moments.
It says “Not shared”
The server was reached and refused it. Tap the card: Try Again puts it back in the queue, Delete removes it. The photograph is kept until you choose.
Reporting and blocking
Open any photograph that is not yours and tap ….
- Report this moment. It disappears from your feed straight away, and it is reviewed. Three reports from three people take it down for everybody.
- Block @handle. Neither of you sees the other's photographs again, anywhere. Undo it in Settings → Privacy → Block accounts.
Notifications
The bell on your page keeps what you missed. Tapping the small picture in a row opens that photograph.
Notifications last a day, like your moments, so an empty bell two days after a like is not a fault.
If the switch in Tackpic's settings will not turn on, iOS has already been told no. The row underneath takes you to the place in iPhone Settings where it can be changed.
iCloud
Settings → Moments → iCloud keeps a copy of your record in your own private iCloud storage, so it survives a new phone or a reinstall. It is off until you turn it on, and it needs you to be signed in to Tackpic.
It never holds up the camera or publishing. If it says Waiting, tap it to try again. Storage full is the one case that offers to open iCloud's own settings.
Turning it off removes the copies from iCloud and keeps the photographs on your iPhone.
Moving to a new iPhone
Sign in with the same Apple Account, sign in to Tackpic, and your photographs come back from iCloud, if iCloud was on before the switch. There is no other backup, so turn it on before you move.
Deleting your account
Settings → Delete account. It removes your account, your published photographs, your likes and your blocks. It cannot be undone.
Your copies in iCloud are separate, and stay until you remove them in iPhone Settings → your name → iCloud → Manage Storage.
Languages
Tackpic's interface is in English for now. The description of a place is shown in your iPhone's language where one exists.
Contact
See also the Privacy Policy and the Terms of Service.